Terms of service

Terms of Service

Last updated: 22 September 2026

These Terms of Service explain the terms that apply when you use the Pats Silver website or purchase products from us.

By using our website or placing an order, you agree to these terms. If you do not agree with them, please do not use our website.

About us

This website is operated by Pats Silver.

Legal business name: [ Patrick Slack ]
Email address: [Patssilveruk@gmail.com

Using our website

You agree to use our website lawfully and not to misuse it, interfere with its operation, attempt to gain unauthorised access or use it to distribute harmful or unlawful material.

You must provide accurate information when placing an order or contacting us.

Product information

We take care to describe and photograph our products as accurately as possible. However, colours may appear differently depending on your device, and small variations may occur in handmade, vintage or pre-owned items.

Product availability is subject to change. We may correct errors in product descriptions, prices or availability before accepting an order.

Prices and payment

Any applicable delivery charges will be shown before you complete your purchase.

Payment must be received before an order is processed. We accept the payment methods displayed at checkout. Your payment details are handled securely by our payment providers, and we do not store your full payment card details.

Orders

When you place an order, you are making an offer to purchase the products in your basket. We will send an order confirmation email acknowledging that we have received your order. This does not necessarily mean that your order has been accepted.

A contract is formed when we send confirmation that your order has been dispatched. We may be unable to accept an order if an item is unavailable, there is an error in the product or price information, or we are unable to process payment. If we cannot accept your order after payment has been taken, we will refund the amount paid.

We reserve the right to refuse or cancel an order where we reasonably suspect fraud, unauthorised activity or misuse of a promotion.

Delivery

We will deliver your order to the address provided at checkout. Delivery times are estimates and may vary because of postal delays, events outside our control or incorrect delivery information.

You are responsible for checking that your delivery details are correct. If an order is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply.

Further information about delivery times, charges and responsibilities is provided in our Shipping Policy.

Returns and refunds

Our Refund and Returns Policy explains how to return an item, when refunds are available and who is responsible for return postage.

Nothing in that policy or these terms affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015.

Intellectual property

All content on this website, including photographs, product descriptions, logos, text, graphics and design, belongs to Pats Silver or is used with permission.

You must not copy, reproduce, modify, distribute or use our content for commercial purposes without our written permission.

Website content and availability

We try to keep the information on our website accurate and up to date, but we do not guarantee that the website or its content will always be complete, accurate, available or free from errors.

We may update, suspend or withdraw part of the website without notice where reasonably necessary. This does not affect orders that we have already accepted.

Links to other websites

Our website may contain links to websites operated by third parties. These links are provided for convenience. We are not responsible for the content, security or availability of third party websites.

Limitation of liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed, or for business losses where you are purchasing as a consumer.

Events outside our control

We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control. This may include postal delays, strikes, severe weather, natural disasters, power failures, government action or interruptions to services provided by third parties.

If an event outside our control affects your order, we will contact you as soon as reasonably possible and take reasonable steps to reduce the effect of the delay.

Privacy

Our Privacy Policy explains how we collect, use and protect your personal information. By using our website, you acknowledge that your information will be handled in accordance with that policy.

Changes to these terms

We may update these terms from time to time. The version in effect when you place an order will apply to that order. We will update the date at the top of this page when changes are made.

Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also have the right to rely on the laws of the part of the UK where you live.

Contact us

If you have any questions about these terms or an order, please contact us through the Contact page on our website:

https://patssilver.com