Refund policy

Refund and Returns Policy

At Pats Silver, we want you to be happy with your purchase. If you change your mind, you can return most items for a refund in line with the terms below.

Change-of-mind returns

You have 14 days from the date you receive your order to tell us that you would like to return an item. Once you have told us, you have a further 14 days to send it back.

Returned items must be unworn, unused and in their original condition, with any original packaging and tags included. Please handle items with reasonable care while deciding whether to keep them. We may reduce the refund if an item has been handled more than necessary and its value has been reduced as a result.

You are responsible for the cost of returning an item unless the item is faulty, damaged or not as described. We recommend using a tracked delivery service, as we cannot be responsible for items lost while being returned.

To request a return, please contact us through the Contact page on our website before sending anything back. We will provide the return instructions and address.

Refunds

Once your return has been received, we will issue your refund without undue delay and normally within 14 days.

Refunds will be made to the original payment method. If you return your complete order, we will refund the cost of the standard delivery service you selected at checkout. Any additional cost for an upgraded delivery service is not refundable.

Faulty, damaged or incorrectly described items

If your item arrives faulty, damaged or not as described, please contact us as soon as possible through our Contact page, including your order number and details of the problem. We may ask for photographs to help us assess the issue.

If the item is confirmed to be faulty, damaged or incorrectly described, we will provide an appropriate remedy under your statutory rights. This may include a repair, replacement or refund. We will cover reasonable return postage costs in these circumstances.

Items that cannot be be returned

Some items may be excluded from change-of-mind returns where the law allows, such as personalised or made-to-order items. Any applicable exclusion will be clearly stated on the product page before you place your order.

Contact

If you have any questions about returns or refunds, please contact us through the Contact page on our website.

Pats Silver