Shop Policies

Shipping Policy

I offer shipping to the UK and any country which DHL express / Royal Mail is able to ship too.

Customs and any other applicable charges are the responsibility of the buyer. Please look into your own countries customs and charges on receipt of purchases from the UK.

I strive to ship your order as quickly as possible. However, shipping estimates are not guaranteed. Your jewellery will be shipped on the next possible working day but delays may occur with our delivery partners which is out of our control.

If you order from the UK, your item will be shipped with Royal Mail tracked and insured.

If you order from overseas - your item will be shipped insured with DHL Express or Royal Mail international shipping.

A tracking number will be assigned once the order is processed. You will receive notification once it is available.

If in the unlikely event your item does not arrive in the specified times an investigation with our delivery company will take place. Please note this can take 30 days inside the UK and up to 90 days with international items. Once the relevant investigations have been carried out and your item is declared lost or damaged a full refund will be given.

Returns & Refunds

Please contact us within 14 days of delivery if you wish to return an item.

Items must be returned in original condition and packaging, including documents.

Jewellery altered, resized, or damaged by the buyer is not eligible for return.

All returns must be insured, tracked, and clearly marked as return.

Fees from mislabeling will be deducted from the refund. Buyer covers return shipping unless item is faulty or described.

Customs and original postage fees are non-refundable unless the item is faulty.

Refunds are processed within 3–10 business days after return approval. Failure to follow the return process may result in a reduced or refused refund.

A refund will not be given if the item is returned due to customs / duties not being paid.

Please review this policy carefully before returning an item.